Frequently Asked Questions

Ordering from Giordanos is easy! You have three convenient options:

• Order online through our website — browse the full menu, customize your pizza, and checkout securely.
• Call us directly at +1 708-481-1300 and our team will take your order over the phone.
• Visit us in person at 4515 Lincoln Hwy, Matteson, IL 60443 and order at the counter.

For large group orders or catering, we recommend calling ahead so we can prepare everything to perfection.

We accept a wide variety of payment methods to make your experience as convenient as possible:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Apple Pay and Google Pay for contactless checkout
• Cash for in-person orders
• Gift cards issued by Giordanos

All online payments are processed securely using industry-standard encryption.

We start preparing your order almost immediately to ensure the freshest possible pizza. If you need to make a change or cancel:

• Contact us as soon as possible at +1 708-481-1300.
• Modifications are possible if preparation has not yet begun.
• Once cooking is underway, we cannot make changes to the order.

We appreciate your understanding and always aim to accommodate requests when possible. See our Refund Policy for details.

Giordano's is synonymous with Chicago's greatest tradition — the legendary stuffed deep dish pizza. What sets our giordano's recipe apart:

• A hand-crafted, buttery, flaky double crust unique to our stuffed style.
• Layers of premium mozzarella cheese packed generously inside.
• Fresh toppings sealed within the crust, locking in flavors.
• Chunky, vine-ripened tomato sauce poured on top — not underneath.
• Slow-baked to golden perfection in our specialty pans.

The result is a pizza unlike anything else — hearty, indulgent, and deeply satisfying. This is why giordanos has been celebrated since 1974.

We believe everyone deserves great pizza. Our current dietary options include:

• Gluten-free crust available for thin-crust pizzas (note: prepared in a shared kitchen).
• Vegetarian pizzas with a full selection of fresh veggie toppings.
• Vegan cheese available upon request for select menu items.

Please inform our staff of any allergies or dietary requirements when placing your order. We take allergen concerns seriously.

Absolutely! Customization is at the heart of the Giordanos experience. You can:

• Choose from our wide selection of premium meats, fresh vegetables, and specialty cheeses.
• Add or remove any topping from our signature recipes.
• Select your preferred sauce style — classic tomato, white garlic, or olive oil base.
• Opt for extra cheese or double-stuffed layers for an even heartier pie.

Our menu online lets you build your pizza step by step. Or call us to place a fully custom order!

Great deep dish pizza cannot be rushed! Our stuffed pizzas are slow-baked for 45–55 minutes to ensure every layer is cooked to golden, bubbling perfection.

We recommend placing your order in advance — especially for dine-in and large group orders — so your pizza is ready when you arrive. For delivery orders, we factor in bake time and drive time for the freshest experience possible.

It's worth every minute. Trust us.

Yes! Giordanos proudly offers delivery to addresses within our service area around Matteson, IL and the surrounding Chicagoland region. Here's what you need to know:

• Delivery is available during regular business hours.
• Minimum order amount may apply for delivery.
• Delivery fees vary based on distance.
• Real-time order tracking is available after your order is confirmed.

To check if we deliver to your address, enter your zip code during the online checkout process or call us at +1 708-481-1300.

Our delivery and restaurant hours are:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed for delivery (dine-in may be available — call to confirm)

We recommend placing your order at least 30 minutes before closing to ensure timely delivery. Holiday hours may vary — follow us on social media for updates.

Yes! We offer convenient pickup options at our Matteson location:

• In-store pickup: Order ahead online or by phone and pick up at the counter — no waiting in line!
• Curbside pickup: Park in our designated curbside spots, call us, and we'll bring your order right to your car.

Our address is 4515 Lincoln Hwy, Matteson, IL 60443. Parking is available directly in front of the restaurant.

Absolutely! Giordanos is the perfect choice for any event — from corporate lunches and birthday parties to weddings and team celebrations. Our catering includes:

• Bulk orders of our signature stuffed deep dish giordanos pizza
• Custom menu options tailored to your event
• Pasta trays, appetizer platters, salads, and desserts
• On-site delivery and setup coordination

We recommend booking catering at least 48–72 hours in advance for the best experience.

Our catering packages are designed to be flexible and scalable:

• Small events (10–25 guests): Minimum order of 3 large pizzas plus sides.
• Medium events (25–75 guests): Custom packages starting at 8 pizzas with full accompaniments.
• Large events (75+ guests): Full-service catering with dedicated coordinator.

Contact our catering team to get a custom quote for your specific event size and requirements. We'll work with any budget to make your event delicious.

We welcome passionate entrepreneurs who share our love for authentic Chicago-style pizza to join the Giordanos family! The franchise process involves:

• Submitting an initial franchise inquiry form on our Franchise page.
• A qualification review covering financial requirements and business background.
• Discovery day at our flagship Matteson location.
• Signing the franchise agreement and beginning training.
• Location selection, build-out support, and grand opening assistance.

We provide full training, ongoing operational support, and access to our proprietary recipes and systems.

Investment levels vary depending on location size, market, and build-out requirements. General ranges include:

• Franchise fee: A one-time fee to access the Giordanos brand, systems, and training.
• Build-out & equipment: Varies by square footage and local construction costs.
• Working capital: Recommended reserve for the first 3–6 months of operation.
• Royalties: Competitive ongoing royalty structure based on sales.

We encourage all prospective franchisees to speak with our franchise development team for a detailed breakdown. Contact us for a confidential consultation.

Yes — your success is our success. All Giordanos franchisees receive comprehensive support throughout their journey:

• Initial training: Hands-on training at our Matteson flagship for you and your management team.
• Recipe mastery: Learn the authentic giordanos deep dish techniques from our expert team.
• Operations manual: Detailed guide covering every aspect of running your location.
• Marketing support: Access to national brand materials, social media templates, and local marketing guidance.
• Ongoing coaching: Regular check-ins and field support visits from our franchise operations team.

We are committed to helping every franchise location thrive and uphold the Giordanos standard of excellence.